Public Safety Communications Center
Ray L. Stamper | Program Manager
raystam@nc-cherokee.com | (828) 554-6435
In the event of an Emergency dial 9-1-1
Dispatch Telephone Numbers:
(828) 497-4131
(828) 497-4941
(828) 497-4970
(828) 554-6437
(828) 554-6796
(828) 554-6797
Mission Statement:
The Communications Center shall house the E911, Police, Fire, Emergency Medical Services and Emergency Management communications for the Eastern Band of Cherokee Indians and its geographic locations.
Our mission is to maintain a communications link between the Citizens and the Emergency Entities of the Tribe. This is through a cooperative effort amongst all Public Safety Departments. Telecommunications will answer telephone service in a timely, courteous and efficient manner. We will answer the radio in a professional, courteous manner and provide as much information as needed to facilitate emergency response traffic. It is our mission to gather accurate information and disseminate that information to the correct emergency entity without delay.
One of our main goals is to maintain our composure during emergencies and act in a professional manner during crisis or high stress times involving persons we may be acquainted with if not related too.
Secondly, we shall maintain a professional and courteous demeanor when dealing with the surrounding counties and other emergency entities, as our actions reflect on the EBCI.
Services Offered:
- The PSCC is a “stand alone” dept within the Public Safety Division and operates on a 24/7 basis. The Comm Center answers all emergency calls and routine calls from landlines, cell phones and radio transmission. Although the PSCC is not to be used as a 411 (Information Line for a city), we do attempt to keep information up to date for persons requesting information.
- Information is received and disseminated to the Police, Fire & Rescue, EMS and the NRE. During events such as the Harley rally, the PSCC acts as the focal point for surrounding counties, the Highway Patrol, any other Federal Law Enforcement Agency that renders assistance to the local law enforcement effort.
- Documentation of all calls coming in or going out is stored in the CAD system, also called the Computer Aided Dispatch system. Each time a call comes in, it is transferred into CAD for report purposes or for documentation storage for later use.
- The North Carolina State Bureau of Investigation allows the PSCC to acquire information from the Division of Criminal Information (DCI) and from the National level as well. The PSCC personnel are fingerprinted, backgrounds completed and certified to obtain information from the system. They are bound by the State’s confidentiality policy for the systems operation.
- The Telecommunicators are certified through the NC Telecommunicator Certification process. They are also certified in Emergency Medical Dispatch (EMD), DCI Certification, CPR and AED to name a few. These certifications have to be obtained and maintained throughout their career. They are also required to attend 40 hours a year of continuing education.
- The PSCC also monitors areas with security camera coverage such as the hospital and the Tribal Council House on a 24/7 basis.
Staff:
John Bryson johnbrys@nc-cherokee.com
Barbara Catolster barbcato@nc-cherokee.com
Daniel Crowe danicrow@nc-cherokee.com
James Pheasant jamephea@nc-cherokee.com
Jonee Taylor jonetayl@nc-cherokee.com
Wanda Taylor wandtayl@nc-cherokee.com
Don Thompson donthom@nc-cherokee.com
Audrey Walkingstick audrwalk@nc-cherokee.com
Dwayne Wiggins dwaywigg@nc-cherokee.com;
Jeremy Gabe Wolfe jerewolf@nc-cherokee.com
The staff can be reached at (828) 497-4131, 4941, 4970 or (828) 554-6437, 6796, 6797. These are all admin lines to use for general information.
