Emergency Management / 9-1-1

Mollie Grant | Program Manager

Office  (828) 359-6434 | Cell  (828) 507-1976

Robert Panther | 911 Tech/Training Officer 
Office  (828) 359-6449 | Cell  (828) 788-5724

Josh Istvan | GIS Specialist/911 Tech
Office  (828) 359-6438

Fax  (828) 359-6445


This information provided in this form will be used by the following emergency personnel: EMS, Fire & Rescue or Law Enforcement.  The information you provide will be held in the strictest confidence and will be entered into the 9-1-1 database.  It will be placed on file in the 911/Emergency Management Office, which is located at 282 Seven Clans Lane.
You may print the 911 Emergency Response Update Form or fill it out online.

Mission Statement:

By utilizing the four phases of Emergency Management, we are able to respond more effectively and efficiently to the citizens of the Qualla Boundary during times of emergencies and disasters.

The 911 program provides administrative planning and support for the three-digit emergency telephone number (911) to connect those in need to Emergency Services.


Overall, the Department of Emergency Management is responsible for the governmental function that coordinates and integrates all activities to build, sustain and improve the capability to prepare for, protect against, respond to, recover from or mitigate against threatened or actual natural disasters, acts of terrorism or other man-made disasters.

Categorically the Division is responsible for:

  • Coordination of community partners in identifying ways to effectively mitigate, prepare for, respond to and recover from significant events
  • Operating the Emergency Operations Center
  • Coordinating the Local Emergency Planning Committee (LEPC)
  • Responding to emergencies on a 24/7 basis
  • Situational monitoring for threats and hazards
  • Training for disaster response
  • Shelter Operations
  • 911 addressing
  • Street signs

Emergency Management coordinates disaster response during an emergency from its Emergency Operations Center (EOC).  From this one location, staff members are able to coordinate fire, law enforcement, and emergency medical service personnel to provide assistance to those parts of our community that needs assistance.